Yes, we ship worldwide. Shipping charges will apply and will be added at checkout. We run discounts and promotions all year round, so stay tuned for exclusive offers. The majority of our customers are in Europe, MREs, and golf countries that greatly appreciate our creations, such as Kuwait, United Arab Emirate, Saudi Arabia, and Qatar.
Once an order is processed and ready to ship, it will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email. Once an order is processed and ready to ship, it will take 5-7 business days to arrive. Delivery details will be provided in your confirmation email.
Nous utilisons tous les principaux transporteurs et partenaires de livraison locaux. Il vous sera demandé de sélectionner un mode de livraison lors du paiement. Pour les livraisons internationales, LAS TELAS s'appuie sur ses partenaires DHL, Fedex, ou Aramex. Selon votre commande et votre pays de destination, la livraison peut être payante.
Product
We always aim to make sure our customers love our products, but if you need to return an order we are happy to help. Just email us directly and we'll walk you through the process.
It can take anywhere from 10 business days to 40 days, depending on the model you choose. On average, the confection takes 2 weeks from the validation of the order after receipt of your payment and your measurements, then the delivery depends on the mode chosen, normal 7 to 10 days or fast 2 to 4 days.
When a kaftan is made according to your measurements, it is therefore perfectly adjusted to your figure. You can customize the model by selecting the color, fabric, cut, length yourself. The caftan becomes pleasantly unique to wear.
Yes, you can offer your own fabric for making your caftan. Please call us at +(212) 627-37 68 82 or by e-mail at info@bouchrafilalilahlou.com to make your request!
Order
We work by correspondence, with follow-up and exchanges by phone, message or email, until the delivery of your caftan or your djellaba. When you choose an item available in stock, you can directly pay on the site and wait for the item to arrive at your home. When it is a bespoke item you will need to contact us whatsapp or email us to request a quote. Once we have agreed, you can then make payment using the method that suits you best.
We work together on the caftan, the colors, the personalization details you want. A work based on mutual trust where we provide personalized attention throughout the making of the caftan. We can work from the models available on our site or our instagram page or from a photo or image. (We remind you that we do not make any 'certified copy' of models that do not belong to us).
An important part of designing your kaftan is making sure each size fits perfectly. Our size chart is available on all of our item pages. Also, we will contact you by phone once you have placed your order.
Payment
Désormais, nous proposons à nos clients un paiement échelonné en 2 ou 3 fois par carte bancaire ou par chèque dans notre magasin ou sur notre site internet, paiement sécurisé en ligne. Cela dit, vous devrez discuter avec l'un de nos conseillers à fin de trouver un accord. Si vous avez d'autres questions, veuillez nous contacter par email sur info@bouchrafilalilahlou.com ou nous appeler directement au (+212) 627-376882
Other
You can contact us via our contact page! We will be happy to help you.
